Refund policy
Refund Policy
At Qasim Hira Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition as received
- Be in its original packaging
- Include all original tags (if applicable)
- Include proof of purchase or order confirmation
To request a return, please contact us at:
qasimhiramart@gmail.com
Return shipments should be sent to:
[Your Return Address]
Please note that returns sent without contacting us first will not be accepted.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
- Missing parts
Contact us immediately at qasimhiramart@gmail.com with clear photos of the issue so we can review and resolve it as quickly as possible.
Non-Returnable Items
Certain products cannot be returned, including:
- Personal care and hygiene products
- Customized or personalized items
- Perishable goods
- Clearance or sale items
- Gift cards
If you are unsure whether your product is eligible for return, please contact us before making a request.
Exchanges
If you would like to exchange an item, the quickest method is to request a return for the original product (if eligible) and place a new order for the replacement item.
Order Cancellation
Orders can only be cancelled before they are processed and dispatched.
Once an order has been shipped, it cannot be cancelled and must go through the standard return process.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note that banks and payment providers may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at:
qasimhiramart@gmail.com
Contact Us
For any questions regarding returns, refunds, or exchanges, contact our support team:
Email: qasimhiramart@gmail.com